Policies:
Updated: 12/28/2021

Thank you for visiting Rustic Edge Designs!

Below is our policies...

We are not responsible for damage to product during customer application.

Due to the nature of each item being handmade, please except that there may be imperfections. We will not refund / remake for these reasons. If a refund is given due to our mistake we will NOT refund shipping cost.

Due to nationwide shortages on many items if there is a specific brand, color etc out of stock we will move to the next closest color available to complete your order. All Tumblers are standard sizes unless requested.

Please understand that screen to screen or screen to in person colors can vary we will not refund or remake items unless it is our mistake.

Please allow a 2 - 4 week turn around, turn around time starts when we receive supplies please allow an extra week for us to receive supplies. Possibly longer during the holidays or inclement weather or shipping. Custom Epoxy Tumbler turn around 2-3 weeks due to the process of these being completed. We try our best to complete your items as quickly as possible.

All sales are final, we do not offer refunds or exchanges, orders will not be canceled unless an exception is made!

I offer shipping or local porch pick up. Tracking number will be provided once your item is shipped, after tracking is provided I am no longer responsible for your item, if not delivered you will need to contact your local post office. If you receive your item damaged please contact me immediately, with images of the package, item and damage.*

Local Pick Up - there is a bin on my side porch everyday please make sure to look for your name on the bag! Please also be aware the bin is monitored by surveillance cameras at all times.

*We are not responsible for stolen items, damages etc. after your items have been in the bin for 30 days.*

Invoices are no longer sent, I will create a custom listing on my website, payment is due within 24hrs or your listing will be deleted.

Forms of payment: Pay Pal, Shopify, Shop Pay and Sezzle.

When placing your order you agreeing to all terms listed above.

Make sure to join my Facebook group @rusticedgedesigns

Thank you so much for supporting my small business, I look forward to working with you!